How Can We Help?
Confidential Support When It
Matters Most. Reach Out. We're Here
Our service is in a pilot phase- we will always be honest with you about availability.
Good to know
Before You Call
I'm in danger right now what should I do?
Call 999 without delay. BABY-I is not an emergency service
Confidential Support When It
Matters Most.
Whether you are a parent in crisis or a professional standing beside one, there is a clear, confidential way to reach us.
Request a Call Back: 03001024276
Our call-back service
Request a confidential call back and a trained volunteer will contact you. You choose what to share. We will never pressure you, and we will never contact anyone without your knowledge (except where safeguarding law requires it).
Confidential signposting & support
Our service is in a pilot phase — we will always be honest with you about availability.
Talk to us about your situation in confidence. We listen without judgement and help you understand your options — including how to reach the statutory services that can keep you and your baby safe.
If you need urgent help
BABY-I is not an emergency service. If you or a child are in immediate danger, call 999 without delay.
Emergency services, If you or a child are in immediate danger.999
NHS, 111Urgent medical and mental-health help, any time.111
Samaritans Someone, to talk to, whatever you are going through.116 123
NSPCC, If you are worried about a child’s safety.0808 800 5000
Frequently Asked Questions (FAQs)
Common Questions About Our Organisation
No. Seeking help is not a crime. Section 20 accommodation is a voluntary arrangement under the Children Act 1989. You retain parental responsibility and can change your mind. BABY-i facilitates connection to statutory services.
No. No charity in the UK (except NSPCC under specific circumstances) has legal authority to take custody of a child. Only the Police and Local Authority Children's Services have this power. BABY-i's role is to support, guide, and accompany you through the statutory process.
Yes. All interactions are governed by GDPR and statutory safeguarding protocols. We will only breach confidentiality if there is an immediate risk of serious harm to a child or vulnerable adult this is a legal duty, not a choice, and we will always tell you if we need to do this.
Yes — a BABY-i advisor can accompany you for emotional support if your local authority agrees. We are not legal representatives or social workers. We do not speak for you or sign documents. We are there so you do not have to sit in a difficult room alone.
How to Make a Referral?
Every referral enters the same 72-hour framework
Intake.
Listen, connect, follow through. No referral is ever ignored.
Referral
At a Glance
Crisis Chatbot-Real-Time, Multilingual
Support.
Status: in development | Funding Needed
