How can we help?
Good to know
A few gentle notes before you reach out
If you’re in danger right now
Call 999 straight away. BABY-I is not an emergency service.
If it’s not an emergency but you need police support, call 101.
A note on privacy
We treat what you share with care. We’ll only ask for details that help us support you and signpost you safely.
If there’s something you can’t safely say while you’re with other people, tell us and we can slow down, pause, or arrange another way to communicate.
What to have ready (if you can) and with Your consent at every stage
- Your name and a safe way to contact you.
How we can help
Practical support, delivered with care and confidentiality.
Listen & understand
A safe space to share what’s going on — at your pace, without judgement.
Information & signposting
Clear next steps and connections to the right services in your area.
Safety-focused support
Practical tips and options to help you stay safer today and plan for tomorrow.
You don’t have to do this alone.
If you’re ready, get in touch and we’ll respond as soon as we can.
If you’re in immediate danger, please call 999.
What to expect
- A calm human voice
- No obligation
- No record you don't consent to
- Confidentiality within safeguarding law
- A trauma-informed listener
- Your consent at every stage
How BABY-I Works
From crisis to care, step by step
How BABY-I Works
Crisis support and referral for parents at risk of infant abandonment. Here is exactly what happens when you reach out — no surprises, no judgment, no forms in triplicate.
01
Reach out and Request callback
Call 0300 102 4276,
Or email: baby-i-call-back-helpline@odoo.babyi.org
You can stay anonymous. You can hang up at any time. You are in control of the pace.
02
A confidential conversation.
You will be listened to — fully, without judgment. We understand crisis: fear, exhaustion, circumstances that would break anyone. Nothing you say shocks us.
A coordinated referral.
With your consent, we connect you to the right statutory services.
72 hours Window
Ongoing Support
BABY-i is here to offer emotional support, follow-up, and guidance every step of the way
Our involvement doesn't end here We check in, we advocate, and we make sure the support around you holds.
You are not alone. There is a safe way forward.